<p>FREQUENTLY ASKED QUESTIONS | MGM NATIONAL HARBOR HOTEL &amp; CASINO FAQ | COMMON QUESTIONS</p>

**Is there a property map I can reference?**

View the property map of MGM National Harbor [here](https://mgmnationalharbor.mgmresorts.com/content/dam/MGM/mgm-national-harbor/pdf-documents/mgm-national-harbor-property-map-one-sheet.pdf). 
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**Is there a resort fee? What does the resort fee cover?**

Information about the daily resort fee and the amenities you receive in connection with the fee can be found within the Hotel Reservation Terms and Conditions agreed to during booking and at https://www.mgmresorts.com/en/terms-and-conditions.html. Amenities may vary by property.
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**Can I change or cancel a hotel reservation online?**

Yes, hotel reservations may be canceled online. If canceling less than 24 hours in advance, guests may be responsible for the first night deposit. 
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**Do I need to provide my credit card information to book a hotel reservation?**

Yes, guests will be required to provide their credit card information when booking a hotel reservation.
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**What are the check-in/check-out times?**

Check-in time is 3:00 pm and check-out time is 11:00 am.
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**Can I request an early check-in?**

Early Check-In is available for a fee and is based on availability. Contact the front desk  for availability options.
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**Can I request a late check-out?**

Late check-out is available for a fee and is based on availability. Contact the front desk during your stay for availability options.
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**Where can I check or hold my luggage?**

Luggage can be checked or held at the bell desk in the hotel lobby (on the second level), next to the front desk. 
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**I lost my bell ticket. What should I do?**

Please visit the Bell Desk located just outside the main Hotel lobby doors. The guest who was issued the ticket must be present to provide a brief description and the number of items stored, and must also present photo identification. For security purposes, items will only be released to the original ticket holder.
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**Is luggage delivery available?**

Yes, luggage delivery is available. For security purposes, guests must be present in the room for the Bell Desk to deliver or pick-up luggage. 
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**Do you offer special rates to groups?**

Yes, groups of 10 or more may receive special group rates. Please contact [Sales](mailto:RFP@mgmnationalharbor.com) for more information.
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**Can I ship or receive packages while staying at the hotel?**

Yes, the Business Center at FedEx is located past the Bellagio Ballroom on the convention (second) level. Guests can make copies, scan or fax, or print from a USB drive, mobile device and Cloud. The Business Center is available to all guests during business hours (9 am-5 pm), and 24-hour access is available to hotel guests by using their room key. Convention attendees who would like to use the area after business hours will require approval from the Convention Service Manager or the convention group's on-site contact. Once approved, the guest will receive a temporary key valid for 30 minutes from the front desk. 
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**Can I have flowers delivered to my room?**

Yes, please contact our Horticulture team at 301-832-5923, or email [ecox@mgmnationalharbor.com](mailto:ecox@mgmnationalharbor.com). Horticulture's hours of operation are 6 a.m.-2 p.m. Monday to Friday. All requests must be made at least 24 hours in advance.
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**Can I send a gift to a guest room prior to arrival?**

Yes, the concierge at MGM National Harbor can assist with special gift ideas and floral arrangements, and can provide unique recommendations that can be delivered to a guest room shortly following arrival. You can reach the concierge at 301.971.5000.
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**Do you allowing smoking in the resort?**

No, smoking is prohibited at MGM National Harbor outside of designated smoking areas. Please note that e-cigs, vapors, hookahs and marijuana fall under our non-smoking policy. Cleaning fees of up to $1000 will be applied to smoking in areas that are non-smoking. 

Hotel

**What are the hours for the fitness center?**

The fitness center is open 24/7. You can find additional information about the fitness center [here](https://mgmnationalharbor.mgmresorts.com/en/amenities/fitness-center.html). 
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**Is the pool reserved for hotel guests?**

Yes, the pool is only open to hotel guests.
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**When does the pool open?**

The pool is open between Memorial Day and Labor Day. Pool hours and other information can be found [here](https://mgmnationalharbor.mgmresorts.com/en/amenities/pool.html).

Amenities

**Where do I park if I am staying in the hotel?**

Self-parking is complimentary. Casino and hotel valet parking is available 24 hours/day.
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**What are my parking options?**

Self parking or valet options are available. We have 5,000 parking spaces in the self-park garage. To access the garage, enter on either side of the resort from MGM National Avenue or Monument Avenue. Complimentary valet is available for Gold, Platinum and Noir MGM Rewards members. 
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Pricing: Under 12 hours - $35
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Over 12 hours or overnight - $45
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Upfront $100 Under 12 hours - $35
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Complimentary valet is also available for guests of The Spa & Salon.
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**I lost my valet ticket. What should I do?**

Please visit the Valet Desk located at the entrance where your vehicle is parked and speak with a valet attendant. You will be asked to present photo identification.
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**Does MGM National Harbor have a car charging station?**

Yes, we have 24 car charging stations available for guests.
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**Do you provide shuttle service to and from the airport?**

No, however guests can use the bus that picks up near The Theater entrance for a fee.
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**Do you provide a shuttle service to National Harbor?**

Chariots for Hire operates a shuttle bus service within  National Harbor between 11:00 a.m.- midnight daily. The shuttle runs every 30 minutes and is available for guests at a cost of $10 per day.
Pick up and drop off locations include the MGM National Harbor Bus Depot , Tanger Outlets, Gaylord National Resort and Convention Center, AC Hotel, and National Harbor.

Bus stops may be made to MGM National Harbor until 2am on Friday and Saturday. 

For more information, please call the dispatch number at: 301-650-9191
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**Is your parking garage open for all guests or just hotel/casino guests?**

The parking garage is available for all guests visiting the resort.
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**Does your Valet allow in and out privileges?**

Valet parking allows in-and-out privileges for overnight guests. If a guest does not have a hotel room, they will be asked to pay $35 each time they take their vehicle. This fee is waived for Gold, Platinum and NOIR MGM Rewards members who receive free valet privleges. 

Parking & Transportation

**What is the MGM Rewards Program? How do I sign up?**

MGM Rewards is MGM Resorts International’s premier lifestyle loyalty program. The program allows members to earn benefits and rewards for virtually every dollar they spend on gaming and non-gaming experiences throughout MGM Resorts’ 20+ domestic resorts in Las Vegas, Detroit, Atlantic City, Mississippi, Maryland, Massachusetts, New York and Ohio. Find additional information and sign up for MGM Rewards [here](https://www.mgmresorts.com/en/mgm-rewards.html).

MGM Rewards

**Do I need an ID to enter the casino floor?**

Yes, Security checks all IDs prior to guests entering the casino floor.
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**Can I get free drinks on the casino floor?**

No, free drinks are not available on the casino floor.
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**What are table minimums?**

Table minimums fluctuate throughout the day, beginning at $15.
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**Is the casino floor open to guests of all ages?**

No, guests must be 21+ to enter the casino.
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**Is the casino floor ADA accessible?**

Yes, the casino floor is ADA accessible.
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**Is smoking permitted in the casino?**

No, smoking is not permitted in the casino. We do have designated smoking areas throughout the casino, bars and other areas. Contact a resort employee for location information regarding designated smoking areas.

Casino

**What are my dining options?**

We offer a range of dining options, from fast casual to fine dining. For more information, please visit our Dining [page](https://mgmnationalharbor.mgmresorts.com/en/restaurants.html).
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**What are my breakfast options?**

Breakfast is available daily at [Bellagio Patisserie](https://mgmnationalharbor.mgmresorts.com/en/restaurants/bellagio-patisserie.html) and [Bread + Butter](https://mgmnationalharbor.mgmresorts.com/en/restaurants/bread-and-butter.html). Sunday brunch is available at [Osteria Costa](https://mgmnationalharbor.mgmresorts.com/en/restaurants/osteria-costa.html).
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**How do I make dining reservations?**

Reservations can be made [online](https://mgmnationalharbor.mgmresorts.com/en/restaurants.html) or by phone.
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**Can I change or cancel a dining reservation online?**

Yes, you will receive a confirmation email once your reservation has been made. This email will include options to cancel or change the reservation.
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**Do your restaurants cater to dietary restrictions?**

Yes, we make every effort to accommodate dietary restrictions.
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**Does MGM National Harbor offer in-room dining?**

Yes, we offer in-room dining Monday-Sunday, from 6 a.m.-noon. Please call 301.971.6015 to order, or dial 0 on your room phone and request to be directed to in-room dining.

Dining

**When does the box office open?**

On show days, the box office opens three hours prior to the start of the ticketed event.
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**Does your theater offer ADA accommodations?**

Yes, The Theater offers ADA accommodations. Please call 844.346.4664 or email [regionalticketing@mgmresorts.com](mailto:regionalticketing@mgmresorts.com) to request assistance.
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**What is the closest parking option to The Theater?**

Casino valet is the closest parking to The Theater.
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**Who do I contact with questions regarding my tickets?**

If you have questions regarding your ticket, please call 844.346.4664 or email [regionalticketing@mgmresorts.com](mailto:regionalticketing@mgmresorts.com).
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**Is there an age minimum for shows at The Theater?**

No, shows at The Theater are open to all ages. Ocassionally, specifc shows will have age restrictions. When that happens, the age restriction will be included in the show announcement.

Entertainment

**Are children allowed in the pool?**

Yes, children are allowed in the pool. Children under the age of 16 must be accompanied by an adult.
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**What services does the spa offer?**

The Spa & Salon offers a range of health, wellness and beauty services. Visit The Spa & Salon [webpage](https://mgmnationalharbor.mgmresorts.com/en/amenities/spa-and-salon.html) to learn more.
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**Where can I purchase an MGM National Harbor gift card?**

MGM National Harbor gift cards are available at Essentials, near the guest elevators on the Hotel lobby level (second level).
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**Are cigarettes allowed on the property?**

Yes, however smoking is only allowed in designated smoking areas.
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**Is marijuana allowed on the property?**

No. Although cannabis is legal in Maryland, it is still illegal to smoke in public places and is not permitted at MGM National Harbor. Violators will be subject to eviction from the property.  
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**Are pets allowed on the property? In the hotel?**

Pets classified as service animals under the Americans with Disabilities Act (ADA) are perimtted on property.
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**Who do I contact if I lost an item?**

To make a Lost and Found inquiry, click on the [Lost and Found](https://www.chargerback.com/reportLostItemCBEmbed.asp?CustomerID=13896) at the bottom of the MGM National Harbor homepage.

Public Safety

**Do you have accomodations for people with special needs?**

Yes, MGM National Harbor is deeply committed to the comfort and enjoyment of all guests that visit our resort. With this in mind, we have made every effort to enhance our offerings to accommodate any special needs requirements.
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For a comprehensive list of services and amenities and to confirm availability, we welcome you to connect with us at 301.971.5000.
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**Are wheelchairs available?**

Wheelchair and scooter rentals are available at the Bell Desk on a first come, first serve basis. A refundable deposit is required. If interested, please contact the Bell Desk on your resort phone or visit the kiosk at the arrival Bell Desk outside the hotel entrance. Rentals may not be taken off property.

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